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Contact Lexus Financial Services Customer Service

How to Reach a Person at Lexus Financial Services

Verified Contact Information

Toll-Free Number:

  • 1-800-874-7050
    Continental U.S.
Call Now
Send Message

Customer Service:

  • 1-888-548-8821
    Excess Wear and Use Protection
  • 1-800-255-8713
    Guaranteed Auto Protection
  • 1-800-469-5214
    Puerto Rico
  • 1-855-999-0519
    Tire and Wheel Protection and Key Replacement
  • 1-800-448-1505
    Vehicle Service Agreement/Prepaid Maintenance Plans

Claims:

  • 1-800-445-8154
    Credit Life and Disability Insurance Claims

Legal:

  • 1-888-717-9248
    Privacy Inquiries

Customer Service:

lfsandroidapp@lexus.com
App

Legal:

tfs_office_of_privacy@toyota.com
Privacy Inquiries

Lexus Financial Services Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Lexus Financial Services Phone Number
1 (800) 874-7050
Average Hold Time
00:02:51
Average Calls duration
4 minutes
Lexus Financial Services Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (30% reported full resolution)
Lexus Financial Services Customer Service Rating
5 out of 5
View full overview

How to Contact Lexus Financial Services Customer Service?

The Lexus Financial Services phone number to call their customer support is 1-800-874-7050. The professional Lexus Financial customer service experts will answer your questions and provide technical support. The Lexus Financial phone number for the Vehicle Service Agreement (VSA) is 1-800-448-1505. You can get full information about Prepaid Maintenance Plans at this Lexus Financial Services contact. The Guaranteed Auto Protection (GAP) is available at the following Lexus Financial number: 1-800-255-8713. To reach the Excess Wear and Use Protection (EWU) Department, dial 1-888-548-8821. The Lexus Financial contact for Tire and Wheel Protection (T&W) and Key Replacement is 1-855-999-0519.

You can contact the Credit Life and Disability Insurance Claims (CLAH) Department at 1-800-445-8154.

The Lexus Financial hours for their customer service are Monday through Friday from 8 a.m. to 5 p.m. local time. You can get answers to your questions, professional consultations, and technical support by calling the customer service helpline within these hours.

If you have questions about Tire and Wheel Protection or Key Replacement, call their support phone line Monday through Friday from 7 a.m. to 7 p.m. CT and Saturday between 8 a.m. and 1 p.m. CT.

The department dealing with Credit Life and Disability Insurance Claims is available Monday to Friday between 7 a.m. and 5 p.m. CT.

The Lexus Financial Services address to mail their corporate office is Lexus Financial Services, PO Box 15012, Chandler, Arizona 85244-5012, United States.

The mailing address to reach the Help Center is Lexus Financial Services, PO Box 22171, Tempe, AZ, 85282, United States. You can mail customer support for general inquiries, such as to ask an account question, discuss a complaint, or give a compliment.

You can also find the addresses of company dealers on the website. Visit the Contact Us page and scroll till you see the Dealer Information section. Click the link and enter your Zip code to find the Lexus Financial Services dealer nearby.

PissedConsumer Club

Contact Information

Lexus Financial Services Website:

Lexus Financial Services Help Center:

Corporate Office Address:

Lexus Financial Services
P.O. Box 22171
Tempe, Arizona 85285
United States

Other Info (opening hours):

Customer Support Hours:

Monday - Friday: 8:00am - 5:00pm

More contact details

How Customers Rate Lexus Financial Services Support?

5.0 / 5
Good

Based on 401 calls to Lexus Financial Services customer support through PissedConsumer.com and 2 survey responses.

Total Calls
401
Avg Call Duration
03:20
Issues Resolved
30%

Why Customers Call Lexus Financial Services?

Top Reasons of Customers Calls

  • Payments and Charges 44%
  • Customer Inquiries & Issues 23%
  • Employment 10%
  • Request for Information 6%
  • Account 6%
  • Return/ Replace 3%
  • Product/ Service 3%
  • Activation/ Cancellation 1%
  • Shipping and Delivery <1%
  • Refund <1%
  • Staff <1%
  • Cards <1%

Payments and Charges

44%
  • "New credit card info"
  • "Calling to pay my monthly payment"
  • "To pay bill"

Customer Inquiries & Issues

23%
  • "Title"
  • "Pay my car note"
  • "Transfer of lien"

Employment

10%
  • "Copy of payoff"
  • "Payoff"
  • "Received payoff"

Request for Information

6%
  • "Question about my payment"
  • "Find out what is my pay out on my car"
  • "To find out to pay off my car"

Account

6%
  • "Fix my email address"
  • "Unlock mobile app"
  • "To get my account number"

Return/ Replace

3%
  • "Return a leased car due to death"
  • "Change of banks"
  • "Change address"

Product/ Service

3%
  • "Loan payment"
  • "Stupid app is not working again !!!"
  • "Loan payoff"

Activation/ Cancellation

1%
  • "Canceling payments"
  • "Lease cancellation"

Shipping and Delivery

<1%
  • "Pick up the car"
  • "Haven't received car tittle and car has been paid off"

Refund

<1%
  • "Refund"
  • "To get a refund For my gap insurance I paid my truck off 2 years earlier"

Staff

<1%
  • "Info about the service"
  • "I've been trying to buy my leased car and have me five calls now to both Lexus financial services and my dealer I need somebody to call me and get this thing done"

Cards

<1%
  • "verify credit card limit"
  • "Pay lexus credit card over phone"

About

Summary

Lexus Financial Services is an online portal of Lexus owners. With just 2 luxury cars at the Lexus launch in 1989, this brand became a sign of lavish life style. Since its inception, Lexus grew its models to suit the global demand. Nowadays, Lexus is delivering much more on its pledge by combining future design, recent technology all in 1. With a few models that have Lexus Hybrid Drive, Lexus is an industry leader when it comes to hybrid cars. At the portal, Lexus owners can easily manage their account, estimate monthly installments to pay, track the duration of the lease agreement, and choose among several payment options available.

Lexus Financial Services reviews and complaints

Lexus Financial Services is ranked 994 out of 5888 in Financial Services category

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
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