Lexus Financial Services Reviews

I searched the entire Lexus Financial Services website and did not find an option to communicate to Customer Service via email. The 'Contact Us' page only provides phone numbers and a physical address to send a letter by US postal.

This is absurd! Firstly, the hours are extremely limited, offering only 8am - 5pm weekdays. This is a challenge as most people work during these hours and can only call after hours or weekends! Secondly, there is no option to send an email.

This is not something I expected from Lexus! My expectations from a brand such as Lexus is to offer a better customer experience with extended hours to call and email! I also see that in 2023 the Lexus Financial Services website was updated. We are approaching 2026 and would revisit the capabilities.

Finally, have you thought about how one updates profile information if you do not have access to your email to confirm. Consider adding the linked phone number for MFA.

I bought a LEXUS 2022 NX 450 H Plug-In, and in July 2023 I received a letter from Lexus for a recall, saying it is dangerous to drive your car as the electric battery can cause a short circuit causing vehicle fire, and wait for the remedy, call us by October, at the beginning of October 2023 I called them, they told me we will open a case, and we will resolve your problem within 45 business days, since then I did not have a single decent communication to inform me of my situation, how it will be resolved, called a hundred times, the answer is always we will call you back, cannot connect with my case manger and today after 6 ms my car is in the garage, I called them they told me the higher manager said that we will answer you after 45 business days again, unbelievable that a big corporate like that, selling expensive cars to customers and that is the way that they solve their problems.

Continues: 2 that were incomplete and not notarized from your College Station office. The most recent discussion assured me I receive a complete notarized document on Wednesday, Feb 21.

When I called to confirm, the doc had not even been processed and now Im told Ill get it Feb 23. I asked for a email copy today so I can be sure its complete and was told that the notarization does not show on an email. I said send it anyway and I was told that could not be guaranteed. Your people either dont care or are incompetent.

Neither is an acceptable position. I have bought 5 cars from youno more. Your handling of a simple request is ridiculous. If I can find the right consumer protection agency, they will hear from me.

I may even go on TV. Your incompetence will not go unreported

The balance on the website, phone and app does not reflect the total amount due. I learned the hard way.

After I thought I paid the car off, I was surprised to see an ongoing balance. I was told that I still owed about 60 bucks. I told them that I never knew or saw that amount via telephone or by app. The representative then stated it would have been best to go to their website as that gives the most up-to-date payment information.

I reassured them that I also checked out the website and all three sources (app, phone, and website) had the same balance. The representative was not helpful and did nothing to accommodate. Lexus Finance is the worst.

A Lexus is a nice car, but I would avoid going through Lexus finance---or avoid buying a Lexus altogether to avoid a headache. This lack of transparency is not good for consumers.