Lexus Financial Services
Reviews and Complaints

I recently received a red light ticket in the mail through Lexus, as it's a leased vehicle. They sent me my first notice on 11/22, two months after the citation was issued.

I not only missed the due date for the original amount, but I also got charged the penalty amount, thanks to their late mail. Upon receiving the mail, I immediately went to DC's DMV site to review the video to see how it happened. I also called DMV to tell them about Lexus's lapse in mailing me the ticket on time. They informed me that I had grounds to contest and it's within my 60 day period of contest.

DMV also told me to do it immediately and helped me walk through their process, patiently. After hanging up with DMV, I called Lexus Financial Services (LFS) and after spending an hour going from one person to the next I ended up speaking to someone in the Resolution Department. Her name was "Cindy" and she assured me that she is filing a case on my behalf and team will research this issue and get back tome within 24-48 hours. I insisted to also speak to a supervisor and, again she assured me that her manager, 'Celeste' would contact me in a day or two.

I never got the call back, instead I received a BILL for $300. The original ticket amount was $150 and the late fee was also $150. They now want me to pay $300 because they made the payment to DMV, which served as a submission of guilt. This action automatically dismissed my case.

I have spent over 5 hours speaking to customer service and case resolution specialist and not a single one has returned my calls. I have leased from Lexus for over 6 years and for me this really is the final straw.

I leased a vehicle from Lindsay Lexus through Lexus Financial Services back in 2015. After three and half years of use, I decided to return the vehicle as I wanted an upgrade.

Before making the arrangement when to give in the vehicle, I called Lexus Finacial to understand my liabilities. They confirmed I'd have to return the vehicle anytime before the next payment cycle which happened to be the 5th of the month. So, having gotten the confirmation from them, I made arrangements to return the car on April 4th, 2019. By that time, I'd already paid my March payment which would have made it okay for me to drive the car until the 5th of April.

But the incompetent Lexus Financial Services folks sent me a closing invoice for wear and tear and excess mileage which I was expecting but also $523 for the month of April. I immediately got ahold of someone at LFS and explained I shouldn't pay for the month I have not used the car. The representative I spoke to understood and said that they would send me a new bill. I never got a bill from LFS and today (November) I got a letter from a collection agency for the exact amount they billed me in April.

First, I find it aggravating that they sent my account to collections without attempting—even once—with a corrected invoice themselves. Secondly, Why wasn't the bill corrected? Thirdly, the radius collection agency they use probably have high school dropouts who don't even understand simple dispute that I don't owe the lease portion of the bill. I had no option but to call back LFS who, apparently, blamed me for not following up on the bill.

With countless bills flying everywhere, I don't see how I'm supposed to call every vendor to remind them to send me a bill (had that been the expectation). The people who get to office to work and make sure their company collects money by following up and making corrections where need be are unfortunately expecting the customer to follow up. Unbelievable!

Why not get rid of all the employees and have the customers do everything then? Incompetent is an understatement!

Great customer service. Answered my question. Never upset just needed to know when statements are sent.

1.) Impossible to get support.

2.) Finally give you a "office of the president number" where you can only leave messages after you call back 3 times.

3.) They deny that Mark Templin is the CEO.

4.) I was 13 days late as a mere oversight due to health issues and they dinged my credit profile. The only late payment on my perfect credit. claimed to have called but were calling the wrong number.

5.) They need to be sued. I presume I am not the only one they did this to.

I want to send by UPS or Fed Ex a credit application to take over a lease. I need a street address, not a post office box address. Was not able to talk with a representative.

I will never lease a Lexus again! I paid all my payments on time.

At the end I turned in my car, and I waited for the bill for the disposition fee. It never came. I logged into my online account and it said that my account had a zero balance. I concluded that I must have paid the fee as it was close to the amount of my payment, and I just paid automatically each month.

I never got an invoice for anything -and then suddenly I get a letter from a collection agency.

That was bad enough - but not only that - but I called immediately and they told me that my bill had been recalled by Lexus. I called Lexus again, and they transferred me to yet another company! Then I was nervous about who the company was....and they were asking me for private info. It was just crazy.

I finally got to someone who took my stupid $300 payment - but I am DONE with Lexus. I will take a Mercedes any day after being treated like this after being a loyal paying customer.

It was so insulting - not would I would have expected from Lexus. And trust me - they did NOT care when I tried to express my frustration.

I cannot believe the runaround I've had with this ridiculous company!!! It was the worse decision doing business with them.

None of the representatives understand what their job is!!!

None of the departments communicate and the response time is insane! I hope Lexus goes out of business with the incompetent employees they have working for them!!

I have tried all morning since 8:07am through 8:30am to call Lexus Financial Services.

After I give all the information to the recorded answering machine I am told the Office is now closed and to call back at normal business hours 8:00am to 5:00pm.

I am trying to get information on my lease before I attend a meeting with the Lexus Dealer to discuss a problem with the lease.

There should be another department that oversee the Lexus Financial Services when a customer cannot get through.

They did say they are updating their system, however a customer should be able to contact LFS when they need to.

The number I was calling is 800-874-**** and then tried 800-286-**** with same results.

I leased a Lexus via Lexus Financial Services (LFS). I went out-of-state for work. Being unfamiliar with the area I was driving, it was dark and as there were no toll booths I didn't realize I'd gone through a toll. Around nine months after going through the toll, LFS forwarded me an attorney collection letter with a toll bill. The attorney collection letter was from nearly TWO MONTHS earlier - nearly two months LFS took to forward me a collection letter!

I called the toll company to find out there are no toll booths, its a private toll company which scans the license plate. As the car was leased, it came back with LFS address. The toll company had been sending the toll bills to LFS for around SEVEN months, the six month was the bill with the attorney collection letter. By the time I received the bill, I'm in some form of collection and there's an additional charge on top of the piddly toll bill. I paid it but was furious with LFS as I shouldn't have been responsible for the collection fee nor did I want such on my credit report.

I called LFS and spoke with a female. She told me LFS received the toll bill and forwarded it to me. I told her I never received it and I asked for the date. She couldn't provided one. I found it odd if LFS forwarded the bill(s) to me that LFS can't provide the date for doing so. I called back at a later time and spoke with a male who confirmed LFS never forwarded the toll bill(s). I was told LFS does forward toll bills, they have a process - though I'm unclear on the excuse why month after month LFS failed to forward mine and then took nearly two months to forward an attorney collection letter. I find it completely unacceptable. I told LFS if they have a process it's apparently not working as LFS neglected to forwarded the bill to me for several months which led to me being in some form of collection which I was concerned about my credit, having to pay additional charge and taking my time in an attempt to get it repaired.

I had to spend my time getting the collection issue resolved and credited back for the additonal charge - like sending an email to the toll company to verify the Lexus was registered to me and my address, to establish I hadn't been receiving the bills and LFS had been. Fortunately I was able to get the collection resolved and it didn't negatively affect my credit. Which a collection likely would've lowered my credit score, would have been further damaging and likely costs me more money like higher interest rate. I was livid.

I will not ever use LFS again. I have since purchased a new vehicle - though not a Lexus, I switched to a luxury competitor.

trying to get a auto loan approval with lexus finance

they keep declining me for no reason i have light credit score however i have a co-signer with 820 credit score US citizen toyota finance previews customer they keep ask for approval of citizen ship for the cosigner even though he is a citizen and they want the pay stub on my co-signer who is working in restaurant pay by check no paystub

i cant believe this lexus finance analyst declining a person who has more than 800 credit score ? and i did some research found out that she is trying to give hard time to all of the asian customer

my name is DONGBIN QUAN if some one reading this from lexus finance please report this to your manager i think this is really serious problem

I turned in my leased 2011 Lexus RX 450H for a new leased Lexus RX 450H the beginning of July 2014. I just received a bill for the 2011 for the month of July while I am paying for the new car for the same month.

I have leased the Lexus RX model every 3 years over the past 12 years and had purchased the cars in the past for my children. This is the first time I turned the old car in for a new one.

I will pay this bill but this will be the last Lexus I will ever lease and the last one I will ever own. I find it hard to believe that a loyal customer, who is a leases a luxury car every three years, will be treated so poorly.